Frequently Asked Questions
Everything you need to know about your NOGU experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale.
Are your products hypoallergenic?
Yes, NOGU jewelry is crafted using high-quality materials such as 925 Sterling Silver and surgical-grade Stainless Steel, ensuring they are lead and nickel-free for sensitive skin.
How do I care for my NOGU jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer a warranty on your pieces?
Every NOGU piece is backed by our Lifetime Warranty against manufacturing defects. If your jewelry breaks due to a craft flaw, we will repair or replace it at no cost.
Can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.